Every complaint tracked,from first call to final closure.
Grumble is a connected complaint management system that carries a customer's complaint from the first call through technician visit, collection and closure—ensuring nothing gets lost in between.
One system, every touchpoint.
Service businesses lose complaints in the gaps — between the website form and the service desk, between the desk and the technician, between the visit and the collection. Grumble closes every one of those gaps with a single connected workflow, so nothing a customer reports ever falls through the cracks.
Built for the full service lifecycle
Automated Complaint Log
Complaints raised on the official website are fetched into Grumble automatically — no manual re-entry, no missed submissions. The moment a customer submits a complaint online, Grumble opens a record and assigns it a unique complaint number.
- Website complaint forms sync directly into the CMS in real time
- Pulls customer, product and complaint type exactly as submitted online
- Removes manual copy-paste between the website and the service desk
- Zero missed or duplicated web-originated complaints
Complaint Management
One dashboard, total control. Every open, pending and closed complaint is visible at a glance, with status that updates in real time as the job moves through the pipeline.
- Status tags for New, Pending, Part-Pending, Resolved, Closed and Cancelled
- Filter and search by complaint number, customer, city or technician
- Edit, view or repeat a complaint directly from the list
- Complete audit trail from creation to closure
Assign Technician
Right technician, right job, right time. Complaints are routed to a technician in a single action, with the whole team's workload visible before you assign.
- One-tap technician assignment from a searchable employee list
- Live view of who is already assigned to a complaint
- Reassignment made simple when priorities change
- Clear ownership — every job has one accountable technician
Visit Details & Collection
From site visit to payment, recorded in one place. Technicians log warranty status, parts pending and amount collected before they leave the customer's door.
- Visit status logged as Success or Attempt, with technician remarks
- Warranty check-in or out captured against model and serial number
- Amount collected recorded on the spot, with dealer charge tracking
- Part-pending flag keeps unfinished jobs visible until resolved
Technician Advance & Accounts
Transparent accounts for every technician, every time. Advances, charges and royalties are reconciled automatically against what each technician actually collects.
- Dealer and employee accounts managed from one panel
- Travel expense tracking — visits, kilometres and add amount, by month
- Final settlement summary: collection, business share and technician earnings
- Reduces disputes with a clear, auditable record per technician
Reports
Data-driven decisions, one click away. Complaint, technician and collection data roll up into reports management can act on immediately — no spreadsheets required.
- Employee and month-wise performance reports
- Business-wide totals: in/out amount, technician charge and royalty
- Service due tracking — active, due and overdue at a glance
- Exportable, ready for management review anytime
Deliver faster resolutions, every time.
Improve customer satisfaction and streamline your entire support process with a powerful complaint management system built for real service teams.